Sr Business Technical Analyst (Digital IT-no marketing)

Location: Oak Brook, IL

Type: Contracted

Min. Experience: Experienced

A successful Senior Business Technical Analyst candidate will be required to partner with global client business and technology architecture partners to synthesize customer engagement stories into technical requirements for the campaign management solution in addition to providing support and problem resolution.

Business Analysts enable the transformation and performance improvement of an enterprise or its parts, with respect to people, process and technology, by providing relevant capabilities, assets (human and non-human), processes and tools (from both a technical & functional aspect). Business Analysts structure, analyze and visualize an enterprise’s current state; design and visualize the future state; and design and guide the change process from current to future state. Developing sector knowledge is of foremost importance for all Business Analysts. Technical analysts can specialize in ERP, Application Management or Custom Software Development (CSD). Functional analysts can specialize in Strategy Execution, Business Process Transformation or Change Management.


  • Gathers technical and integration requirements for campaign management solution by conducting meetings/interviews, and facilitating large-group/cross-functional sessions with business and technical architects
  • Writes technical requirement specifications that includes but not limiting to non-functional, user story, business rules, data flow diagrams, etc.
  • Develops comprehensive understanding of data from back-end systems
  • Ensures that all related applications are consistent with the customer’s business strategy
  • Provides subject matter expertise to other teams
  • Analyzes change requests to determine feasibility in relation to existing technical requirements, processes, and data models
  • Works with IT product leadership in determining design approach, estimating/planning, setting technical direction, enhancing business processes, and identifying required project resources
  • Interfaces with business clients and vendor partners
  • Ensures solution design meets the customer’s prioritized business requirements
  • Validates delivered solutions meet non-functional requirements for flow and data perspectives
  • Triages and remediates defects with Quality Management System team
  • Provides day-to-day direction of development staff (on and off shore)
  • Maintains IT Campaign Management Sharepoint repository for cross functional teams’ collaboration
  • Coordinates activities and tasks through Product JIRA
  • Detailed understanding of market deployment processes
  • Warrants highest level of market customization through localization and configuration capabilities

Minimum Requirements:

  • The right candidate will possess excellent written and verbal communications skills and a passion for using technology to solve business problems. They are fast learners, innovative, and enjoy working on international projects.
  • 5-7 years of IT experience with a combination of analytical, some project management, and integration skills
  • 3+ years of digital marketing in particular channel marketing (mobile and e-mail), campaign management, and CRM (customer data and analytics)
  • Strong communication and organization skills
  • Excellent problem solving skills
  • Highly adaptive and able to manage multiple priorities
  • Ability to work independently
  • Requirements definition and management
  • Quality assurance management and testing experience
  • Strong expertise with Microsoft Office Products (Word, Excel, PowerPoint, Visio, Project) and JIRA
  • College degree required, preferably in technical discipline

This role requires someone local to or willing to relocate to the Chicago, IL, metropolitan area.  This is a long-term contract.


Required Skills and Experience:

You are a self-reliant analyst who has mastered at least one methodology. You are developing your knowledge in a business and/or industry domain and an ERP solution or a technical tool / programming language. Possible positions could include being a Business Process Consultant describing processes, Requirements Analyst describing business / functional requirements or Package configuration.

Candidates should be flexible/willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

• Qualification: Minimum 3 years experience, Bachelor’s Degree.

• Certification: Acquire BA Level 1.

• Should have progressing skills in Business Analysis, Business Knowledge, Package Configuration and Change Management.

• Should have baseline skills in Functional Architecture Design and Architecture Knowledge.

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